Our mission is to provide the safest and highest quality aircraft operations, completions, and maintenance so that:

• our customers can safely and effectively accomplish their mission profile,
• our employees can exercise their talents and maximize their potential, and
• the Company can ensure its financial stability.

Our goal is to find qualified candidates who value our mission and contribute to our overall safety culture.

We invest in the well-being of our employees. The following FREE benefits are offered to all full-time employees: Family Health and Prescription Insurance, Family Dental Insurance, Family Vision Insurance, Life Insurance, Short-term Disability, and an Employee Assistance Program.

Job Objective

The Information Technology Assistant Manager is responsible for providing technical support and assistance with the configuration, troubleshooting, and maintenance of computer systems, hardware, and software.

Essential Functions

• Assist with administration of Windows domain environment, including user account setup, computer assignments, Active Directory (AD) security management, Group Policy creation/maintenance, and implementation of updates and patches during non-business hours
• Maintain and order supplies for printer fleet, troubleshoot and support Xerox copiers.
• Update/maintain imaging tools and image new devices
• Provide comprehensive support for over 800 endpoints (Windows and Mac), 200 local and 600 remote
• Assist with management of Google Workspace environment with 1250 users. Knowledge of Proofpoint Enterprise a plus
• Assist with mobile device management (mdm) issues
• Respond to tech inquiries via email, through online chats, over the phone, or in person

Knowledge, Skills, & Abilities (KSA)

• In-depth understanding of Windows Server environments, Active Directory, Group
• Policy, and domain administration
• Familiarity with endpoint security, system hardening, and update/patch
• management practices
• Working knowledge of Google Workspace administration and identity management
• Experience troubleshooting and configuring various computer systems, hardware, and software
• Excellent communication skills
• Ability to manage and prioritize multiple projects, systems, and user requests
• simultaneously
• Strong documentation and process development skills
• Strong problem-solving and analytical skills

Education & Experience

• At least 5-7 years of experience in IT support systems administration, or infrastructure management required

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Walking, standing, pushing, pulling, reaching, bending, kneeling, squatting for extended periods of time
• Climbing heights on various equipment
• Lift up to 25 pounds at times
• Temperature-controlled office

Work Environment

• Temperature controlled office
• Exposure to outdoor shop with potential extreme cold and hot temperatures and loud noises

 Status, Schedule, & Travel

• Full-time
• Monday - Friday, 40 hours per week (7:30-4:30)
• On-call responsibilities may be assigned on a rotating basis to ensure timely resolution of critical issues outside standard business hours
• No travel required

*Metro Aviation, Inc. does not have a Visa Sponsorship program at this time*

Metro Aviation, Inc. is committed to employees, customers, and the community to promote diversity and inclusion by developing policies, programs, and procedures that foster a work environment where differences are respected and employees are treated fairly.

Metro Aviation, Inc. prohibits discrimination or harassment of any kind and ensures Equal Employment Opportunity (EEO) to all aspects of the relationship between Metro Aviation, Inc. and its employees, including recruitment, employment, promotion, transfer, training, working conditions, wages and salary administration, employee benefits, and application of policies.